Privacy Policy

Effective Date: January 2026

1. Information We Collect

We collect information you provide directly to us when you make an inquiry, book a tour, or communicate with us. This may include your name, email address, phone number, travel preferences, and payment information.

2. How We Use Your Information

We use the information we collect to:

• Process your bookings and provide you with our services
• Communicate with you about your trips and inquiries
• Send you promotional materials and updates (with your consent)
• Improve our services and customer experience
• Comply with legal obligations

3. Information Sharing

We do not sell your personal information. We may share your information with trusted partners and service providers who assist us in operating our business, such as hotels, tour guides, and payment processors.

4. Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction.

5. Your Rights

You have the right to:

• Access the personal information we hold about you
• Request correction of inaccurate information
• Request deletion of your information
• Opt-out of marketing communications
• Lodge a complaint with a supervisory authority

6. Cookies

Our website uses cookies to enhance your browsing experience. You can control cookie settings through your browser preferences.

7. Contact Us

If you have any questions about this Privacy Policy or our data practices, please contact us at:

Email: freshmoodltd@gmail.com
Phone: +255 788 880 493
Address: P.O Box 60529, Stanford House, Mbezi Beach, Dar es Salaam